Operational Support Coordinator

2 weeks ago


Madison Wisconsin, United States Wisconsin Foundation and Alumni Association Full time

Position Overview:


The Wisconsin Foundation and Alumni Association (WFAA), a prominent nonprofit organization dedicated to fundraising and alumni relations for the University of Wisconsin-Madison, is in search of an Operational Support Coordinator.

This role entails providing a diverse range of operational support services to ensure the organization runs smoothly and efficiently.

This is a full-time position that necessitates onsite work at our Madison, WI office location.

About WFAA:


The Wisconsin Foundation and Alumni Association serves as a vital link between the university and its alumni, fostering relationships that encourage philanthropic support and community engagement.

Formed from the merger of the UW Foundation and the Wisconsin Alumni Association, we aim to enhance the experience of a growing network of alumni and supporters.

Our mission is rooted in building strong connections between university leaders, faculty, and alumni, creating a robust community of Badgers.


Commitment to Diversity and Inclusion:


We recognize that a variety of perspectives and experiences enrich our community. Inclusion and diversity are fundamental to our mission's success.

WFAA values the unique contributions of every individual and strives to cultivate an environment where all staff and stakeholders feel respected and empowered to succeed.


Key Responsibilities:
Deliver effective and efficient internal service functions to a diverse array of stakeholders. Responsibilities may include but are not limited to:

  • Engaging in professional, courteous communication
  • Managing the receipt and delivery of packages and mail
  • Processing outgoing mail and packages
  • Collaborating with the Operations Manager to oversee storage management, including cleanliness, organization, and inventory tracking
  • Maintaining postage equipment and handling postage funds
  • Assisting in the coordination of mailings and events
  • Managing UPS/FedEx shipments and online accounts
  • Preparing payment vouchers and managing supply inventory
  • Providing transportation and delivery services as needed
  • Monitoring the condition and supply levels of the work café
  • Supporting print and mailing projects
  • Assisting with front desk coverage and phone support
  • Providing data entry and digital print support
  • Assisting in the overall management of mailroom operations
  • Developing and communicating relevant policies and procedures
  • Responding to inquiries and directing them appropriately
  • Ensuring the safe and effective use of equipment

Qualifications:
Required:
  • Minimum of 1 year of customer service or support experience
  • Valid driver's license

Preferred:
  • Experience in mailroom operations or similar support functions


Candidates should be comfortable with occasional lifting and transporting items weighing up to 40 pounds. The ability to manage various service functions and collaborate effectively with internal stakeholders is essential. Independent critical thinking skills are also necessary.


WFAA is dedicated to providing a creative, respectful, and inspiring work environment. We offer competitive compensation and an excellent benefits package, including a 10% 401k contribution after one year of service.


The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer.



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