Account Manager
18 hours ago
V2Soft is seeking a skilled and motivated Account Manager to support our Information Technology sales efforts.
Key Responsibilities:- Develop and maintain long-term relationships with assigned customers, connecting with key business executives and stakeholders.
- Liaise between customers and cross-functional internal teams to ensure timely and successful delivery of our solutions.
- Operate as the lead point of contact for all matters specific to assigned customers.
- Build and maintain strong, long-lasting customer relationships.
- Schedule meetings with new and existing client managers to understand potential opportunities and showcase V2Soft capabilities.
- Take ownership of key customer accounts and establish yourself as a trusted partner to valued customers.
- Ensure timely and successful delivery of our solutions according to customer needs and objectives.
- Ensure retention and growth of customer accounts through excellent customer service and responsiveness.
- Forecast and track key account metrics.
- Responsible for maintaining SLAs for assigned accounts.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Assist with high-severity requests or issue escalations as needed.
- Work closely with the recruiting team to ensure timely onboarding for identified hires and other tasks.
- Must demonstrate ability to create and maintain relationships at all levels of a customer's organization.
- Possess a good understanding of IT products and trends.
- Must understand how to work the account and grow the account for new business development within the account and in turn, generating revenue.
- Must understand SLA and customer process, work with delivery or recruiting team to ensure customer needs are met.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Experience in delivering client-focused solutions based on customer needs in collaboration with the internal Solutions team.
- Excellent follow-up skills are essential for success in this position.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Good understanding of recruiting and sales processes and demonstrated ability to grow future business is essential.
- This role requires some traveling as needed to further develop relationships with existing and potential customers.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communications skills.
V2Soft is an Equal Opportunity Employer (EOE). For more information about our company and open opportunities, please visit https://www.v2soft.com/careers.
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