Risk Management Strategist

3 weeks ago

Fort Myers, Florida, United States Gallagher Full time
Overview

Gallagher's global brokerage team is a dynamic and diverse group of individuals united by a relentless pursuit of excellence. As a Client Service Manager, you will be an integral part of this team, responsible for delivering exceptional customer service to a range of clients with issues that vary from relatively simple to moderately complex.

About the Role

This is an exciting opportunity to take on a leadership role in the renewal process, ensuring the best possible solutions are delivered to clients in a high-quality and timely manner. You will secure existing business and drive the sale of additional services and lines of coverage, while nurturing relationships with your buyer in the client organization as well as with the day-to-day client representatives.

Key Responsibilities
  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
  • Guide your team members in addressing a client's risk management needs through consultative conversations.
  • Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conduct periodic audits to ensure compliance standards and service levels are met.
  • Maintain accurate client and policy data and documents within Gallagher systems.
Requirements

To be successful in this role, you will need:

  • A current 2-20 License.
  • Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
  • 1 year of Supervisory experience.
Benefits

We offer a wide range of benefits, including:

  • Medical/dental/vision plans, which start from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.
Salary

The estimated salary for this position is $65,000 - $90,000 per year, depending on location and experience.

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