Member Engagement Specialist
5 days ago
About Us
Retro Fitness is a rapidly growing fitness chain with over 120 locations across the US. Our mission is to provide a welcoming and supportive environment for members to achieve their fitness goals.
Role Overview
The Member Experience Associate plays a vital role in delivering exceptional customer experiences, driving membership sales and retention, and ensuring the cleanliness and safety of our clubs.
Key Responsibilities
- Deliver exceptional customer service, responding to member inquiries and resolving any issues that may arise.
- Develop and implement strategies to promote membership sales and retention, increasing revenue growth and club penetration.
- Maintain a clean and safe club environment, adhering to company policies and procedures.
- Collaborate with colleagues to ensure seamless operations, effective communication, and consistent delivery of services.
Requirements
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and multitask effectively.
- Punctual, reliable, and able to work a variety of shifts including weekends and holidays.
Salary and Benefits
The salary for this position is $12-$17 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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