Member Engagement Specialist

5 days ago


West Orange, New Jersey, United States Retro Fitness Full time

About Us

Retro Fitness is a rapidly growing fitness chain with over 120 locations across the US. Our mission is to provide a welcoming and supportive environment for members to achieve their fitness goals.

Role Overview

The Member Experience Associate plays a vital role in delivering exceptional customer experiences, driving membership sales and retention, and ensuring the cleanliness and safety of our clubs.

Key Responsibilities

  • Deliver exceptional customer service, responding to member inquiries and resolving any issues that may arise.
  • Develop and implement strategies to promote membership sales and retention, increasing revenue growth and club penetration.
  • Maintain a clean and safe club environment, adhering to company policies and procedures.
  • Collaborate with colleagues to ensure seamless operations, effective communication, and consistent delivery of services.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and multitask effectively.
  • Punctual, reliable, and able to work a variety of shifts including weekends and holidays.

Salary and Benefits

The salary for this position is $12-$17 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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