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Restaurant Operations Manager
2 months ago
The Shift Supervisor is a key member of the Parkhurst Dining team, responsible for overseeing the day-to-day operations of the dining service department. This includes managing food production, service, retail, and catering areas, ensuring that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members.
Essential Functions- Supervises team members in their area of responsibility and consults with management to make changes as needed to improve services.
- Follows established Parkhurst and client policies and procedures, upholding standards and communicating using Smile Plus skills to coach team members.
- May assist in purchasing foods and supplies, maintaining presence in service areas to assess customer satisfaction levels and resolve problems.
- Ensures practices and procedures comply with federal, state, and local regulatory requirements, following human resource policies and procedures to treat team members with fairness and respect.
- Orients and trains staff, presenting in-service training programs as needed, and communicates to staff regularly, both formally and informally.
- Serves as a role model for team members, maintaining standards for appearance, dress, attendance, and professional behavior, and enforces safety standards with team members.
- Ensures sanitation standards are enforced, monitors cleaning procedures, and maintains morale on their shift through a sense of urgency, professionalism, and team building.
- May assist in the planning and execution of catered events in conjunction with other team members, and performs hands-on tasks as required by the operation.
- Maintains a plan for self-development and professional growth.
- Six or more years of professional experience with four or more years in a food service role.
- Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
- Ability to perform basic math calculations, organize workloads, and meet time deadlines.
- Supervisory and team management skills desirable.
Lifting objects up to 40 lbs, bending, reaching, and grasping, walking long distances, exposure to high noise, heat, and humidity levels.
Job HazardsBurns, cuts, slips, falls, and back sprains.
BenefitsFREE meal during your shift, 20% discount on any food purchase at Eatn Park, Hello Bistro, The Porch, and Parkhurst Dining, paid time off, management career advancement opportunities, access to continuous development with Smile Universe, eligibility for 401k, vision, dental, and medical plans.
Parkhurst Dining provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
