Restaurant Operations Manager

4 weeks ago

Newburgh, New York, United States Southpaw Full time
Restaurant Manager Job Description

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Job Summary

A Restaurant Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, ABDD standards and compliance with all applicable laws.

Key Responsibilities
  • Arrive in a timely manner to be ready in position at the start of scheduled shift.
  • Recruit, hire, train and develop their employees.
  • Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
  • Communicate job expectations to their team.
  • Demonstrate respect and dignity to others with all that you do.
  • Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader reviews and annual overall performance reviews for all employees.
  • Provide coaching and feedback; disciplines when appropriate.
  • Responsible for coordinating meetings with team members.
  • Hold guests as highest priority and role model exceptional guest service.
  • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
  • Ensure all shifts are appropriately staffed to achieve guest service goals.
  • Ensure Brand standards, recipes and systems are executed while taking appropriate steps to correct deficiencies.
  • Responsible for monitoring performance/customer service and morale of store employees.
  • Prepare and complete action plans: implement production, productivity, quality and guest service standards.
  • Complete audits and implement plans to drive system improvements.
  • Control costs to help maximize profitability.
  • Insure the completion of daily, weekly, and monthly inventory.
  • Complete DCP and other vendor orders weekly or as needed.
  • Complete temperature and coffee calibration logs, and provide product order and throwaway sheets on a daily basis.
  • Execute all in-restaurant marketing promotions in a timely manner.
  • Execute new product roll-outs including team training, marketing and sampling.
  • Set sales goals and track results.
  • Comply with all restaurant, Brand, and ABDD policies.
Requirements
  • Must have basic computer skills
  • Restaurant, retail, or supervisory experience preferred
  • Math and financial management
  • Writing skills
  • Capable of counting money and making change
  • Able to operate restaurant equipment
  • Comply with restaurant operations
Competencies
  • Appearance
    • Adhere to uniform standards including name tag, collared shirt; hat and apron when required. Dark blue jeans without any rips or holes and nonslip shoes are required.
  • Guest Focus
    • Anticipate and understand guest's needs and exceed their expectations.
    • Fast, friendly service including a genuine smile and eye contact to make guests feel welcome.
    • Develop and maintain guest and community relationships.
    • Display and maintain a sense of urgency with guest.
    • Sees ways to improve guest satisfaction; ask question, commit to follow through.
    • Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.
    • Freshest- tasting, highest quality food and beverages through standard procedures.
    • Sparkling clean, comfortable environment with system maintenance and ongoing cleaning.
  • Passion for Results
    • Set sand maintain high standards for self and others, act as a role model.
    • Complete all required training and support the training of other team members.
    • Consistently meets and exceeds goals.
    • Contribute to overall team performance; understand how his/her role relates to others.
    • Read and interpret reports to establish goals and deliver results.
    • Seek ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.
  • Problem Solving and Decision Making
    • Identify and resolve issues and problems.
    • Use information at hand to make decisions and solve problems; include others when necessary.
    • Identify root cause of a problem and implement a solution to prevent from recurring.
    • Empower others to make decisions and resolve issues.
  • Interpersonal Relationships & Influence
    • Develop and maintain a relationship with team.
    • Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
    • Encourage collaboration and teamwork.
    • Lead others; negotiate and take effective action.
  • Building Effective Teams
    • Identify and communicate team goals.
    • Monitor progress, measure results and hold others accountable.
    • Create strong morale and engagement within the team.
    • Accept responsibilities for personal and team commitments.
    • Recognize and reward employee's strengths, accomplishments and development.
    • Listen to others, seeks mutual understanding and welcome sharing of information, ideas and resources.
  • Conflict Management
    • Seek to understand conflict through active listening.
    • Recognize conflicts as an opportunity to learn and improve
    • Resolve situations using facts involved, ensuring consistency with policies and procedures.
    • Escalate issues as appropriate.
  • Developing Direct Reports and Others
    • Work collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills.
    • Regularly discusses progress towards goals, reviews performance and adjust development plans accordingly.
    • Provide challenging assignments for the purpose of developing others.
    • Use coaching and feedback opportunities to improve performance.
    • Identify training needs and supports resources for development opportunities.
  • Business and Financial
    • Understand guest and competition; translate and apply own expertise to address business opportunities.
    • Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change.
    • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals.
    • Understand, analyze, and communicate the key performance/profit levers and manage to these measures.

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