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Customer Engagement Specialist in Solar Solutions
2 months ago
About Solar Alternatives
At Solar Alternatives, we are dedicated to making a positive impact while achieving business success. Our mission focuses on assisting our community in reducing expenses and embracing a sustainable energy future through cutting-edge technology. If you are passionate about promoting a high-tech product that embodies purpose and value, a fulfilling career in solar energy awaits you. We specialize in Solar Energy, Backup Power, and Energy Efficiency, and we are committed to creating opportunities for individuals who aspire to set and accomplish ambitious objectives.
As a Customer Engagement Specialist, you will serve as the primary point of contact for solar system owners seeking assistance, acting as a brand ambassador for renewable energy. This role offers the potential for a competitive base salary complemented by commissions on new service offerings.
We prioritize hiring top talent and provide a flexible work schedule and autonomy to foster innovation. Collaborate with your team to enhance your skills and access support from colleagues, team leaders, and management. We value diverse perspectives and encourage fresh insights and ideas.
Key Responsibilities
- Demonstrate exceptional communication abilities - Engaging and Approachable (Experience in retail is advantageous)
- Previous customer service or call center experience is beneficial (This role involves outbound communications)
- Maintain organization and focus on objectives during calls and emails
- Assist in identifying and resolving common customer issues
- Ensure project data is organized and current within the company CRM system
- Facilitate and support the service sales process for the team
- Maintain a consistent work schedule and availability
- Exude professionalism and enthusiasm with all prospects
Compensation and Benefits
- Comprehensive training in products and sales to guarantee success
- Unlimited earning potential through commissions and bonuses
- Top achievers can earn over $60,000 annually
- Two weeks of paid leave, in addition to 7 public holidays
- Access to professional tools, including a customized CRM and VOIP system
- Receive qualified leads from premier sources
- Enjoy the assurance of offering only top-tier products, installations, and services
- Standard health insurance, vision, and dental benefits
- 401K plan with company matching contributions