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Restaurant Operations Manager

2 months ago

Grafton, Wisconsin, United States Five Guys Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Five Guys. As an Assistant Manager, you will play a key role in the success of our restaurant, leading a team of employees and ensuring that our customers receive an exceptional dining experience.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of employees to achieve sales and customer satisfaction goals
    • Develop and implement strategies to improve team performance and productivity
    • Conduct regular team meetings and provide feedback to employees
  • Customer Service
    • Ensure that all customers receive a high level of service and satisfaction
    • Address customer complaints and concerns in a professional and timely manner
  • Operations and Logistics
    • Manage inventory and supplies to ensure that the restaurant is fully stocked and ready for service
    • Coordinate with suppliers and vendors to ensure timely delivery of products
    • Monitor and maintain the cleanliness and organization of the restaurant
  • Financial Management
    • Manage cash handling and banking procedures
    • Monitor and control labor costs and inventory expenses
    • Prepare and submit reports to management on sales, labor, and inventory
Requirements
  • 1+ years of experience in a leadership role in the restaurant industry
  • Proven track record of success in leading teams and achieving sales and customer satisfaction goals
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Fun and dynamic work environment
  • Comprehensive training and development programs