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Restaurant Operations Manager

2 months ago

Grafton, Wisconsin, United States Five Guys Full time

About the Role:

As a Shift Manager at Five Guys, you will be responsible for directing the daily operations of a restaurant in the General Manager's absence. This includes ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.

Key Responsibilities:

  • Lead a team of crew members and shift leaders to ensure excellent customer service and a clean, safe, and welcoming restaurant environment.
  • Manage inventory, including ordering and receiving supplies, and maintaining accurate records.
  • Develop and implement strategies to improve sales, customer satisfaction, and employee engagement.
  • Conduct regular safety and quality control checks to ensure compliance with company standards.
  • Collaborate with the General Manager to achieve business objectives and implement company initiatives.

Requirements:

  • 1-2 years of supervisory experience in a food service or retail environment.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Excellent customer service skills, with a focus on creating a positive and welcoming experience for customers.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • Competitive base pay and excellent potential bonus.
  • Comprehensive and customizable benefits, including medical, dental, vision, pet insurance, and 401(k) with match.
  • Real career growth opportunities, with plans to open over 1,000 new locations across North America.
  • Secret Shopper bonus plan, with opportunities to earn bonuses based on the results of regular visits.

Five Guys Core Convictions:

  • Remain Humble: Be willing to do the dishes and take on any task to ensure the success of the team.
  • Exceed Expectations: Consistently deliver more than expected, and strive to exceed customer and team expectations.
  • Always Do The Right Thing: Let your conscience guide your actions, and always do what is right for the team and the company.
  • Lead By Example: Show the team what it means to be a great leader, and set the standard for excellence.