Veterinary Administrative Coordinator

6 days ago


Marietta, Georgia, United States Dogwood Veterinary Specialty and Emergency Full time
Job Overview

We are seeking an experienced Veterinary Receptionist to join our team at Dogwood Veterinary Specialty and Emergency Hospital.

About the Role

This is a full-time position that requires strong communication and organizational skills, as well as the ability to multitask in a fast-paced environment.

Responsibilities
  • Manage the front desk and ensure clients have a positive experience while interacting with our veterinary team.
  • Client Service & Communication:
    • Greet clients and pets in a friendly, compassionate, and professional manner.
    • Answer phone calls, schedule appointments, and handle inquiries regarding services, treatment plans, and hospital policies.
    • Provide clear communication regarding patient care, wait times, and estimated costs of services.
    • Collect and record patient information, including medical history, treatment plans, and billing details.
  • Appointment Scheduling & Record Management:
    • Manage appointment bookings, including scheduling routine check-ups, emergency consultations, and follow-up visits.
    • Coordinate scheduling for specialty services, such as surgery, oncology treatments, or radiology appointments.
    • Ensure medical records are up-to-date and accurately entered into the hospital's electronic medical record (EMR) system.
  • Client Education & Support:
    • Educate clients on basic veterinary services, procedures, and hospital policies, including hospitalization, vaccinations, wellness exams, and emergency care.
    • Provide clients with post-appointment instructions and advice, including follow-up care for surgical procedures, chemotherapy, or other specialized treatments.
    • Direct clients to appropriate staff for further medical or technical questions.
  • Billing & Payment Processing:
    • Process payments for services, including invoices for diagnostics, treatments, and medications.
    • Provide clients with detailed billing information, ensuring they understand charges and available payment options.
    • Coordinate with the veterinary team to ensure accurate invoicing and assist with insurance claims when applicable.
  • Facility Management:
    • Keep the front desk area neat and organized, ensuring a welcoming environment for clients and their pets.
    • Maintain inventory of reception supplies, forms, and marketing materials.
    • Ensure smooth communication flow between clients, veterinarians, and technicians.
  • Emergency & After-Hours Support:
    • Manage emergency situations with urgency and compassion, directing clients to the appropriate care team and ensuring all necessary information is captured for urgent cases.
    • Handle calls during overnight and weekend shifts, ensuring continuity of care and providing clients with necessary instructions or referrals.
Requirements
  • Previous experience working in a veterinary practice or veterinary hospital is highly preferred.
  • Experience in customer service, particularly in a medical or healthcare setting, is an asset.
  • Familiarity with veterinary terminology, patient care procedures, and basic knowledge of animal care is highly desirable.
Benefits
  • Competitive salary: $45,000 - $55,000 per year
  • Health benefits, paid time off, and opportunities for continued learning and growth
  • Dynamic and supportive team environment
  • Cutting-edge medicine and modern facility
  • Flexible scheduling options


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