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Service Operations Manager

2 months ago

Springfield, Illinois, United States Belimed Full time

Job Overview

Belimed, Inc. is in search of a Field Service Manager to lead our operations across a specified service area. This role encompasses overseeing the performance of our service teams while ensuring customer satisfaction and financial success.

  • Oversee and assess the overall effectiveness of the service area, concentrating on financial performance, customer satisfaction, and operational efficiency.
  • Ensure compliance with key operational metrics, including safety standards, revenue targets, and profitability goals.
  • Formulate and implement strategies for growth while monitoring financial outcomes to ensure sustainable profitability.
  • Work closely with the Sales department to acquire new clients and maintain relationships with existing customers.
  • Guide the field service team through recruitment, training, and performance evaluations.
  • Establish and promote effective service programs that enhance sales opportunities.
  • Encourage synergy between Sales and Service teams to improve operational efficiency.

Qualifications:

  • Associate's degree or equivalent professional experience.
  • Proven experience in managing a team of field technicians.
  • Strong analytical and problem-solving capabilities.
  • Exceptional communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and basic computer skills.
  • Familiarity with OSHA regulations in a service context.
  • Valid driving record and willingness to travel as needed.

This position offers a comprehensive benefits package and opportunities for professional growth within Belimed, Inc., which is committed to providing equal employment opportunities to all employees and applicants.