Customer Service Director

7 days ago


Jacksonville, Illinois, United States Regan Bruenger - State Farm Agent Full time

At Regan Bruenger - State Farm Agent, we are seeking a skilled Customer Service Director to oversee our customer service team and daily operations. The estimated salary for this role is around $70,000 annually.

This position requires 2+ years of experience in customer service and strong leadership and organizational skills. As a Customer Service Director, you will be responsible for developing and implementing customer service policies and procedures, handling escalated customer complaints and issues, and training and mentoring customer service representatives.

We offer a competitive salary, SIMPLE IRA, dental insurance, health insurance, and paid time off. If you have excellent communication and problem-solving abilities, we encourage you to apply.

  • Develop and implement customer service policies and procedures
  • Handle escalated customer complaints and issues
  • Train and mentor customer service representatives


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