Customer Service Representative
7 days ago
Job Overview
">We are seeking a skilled and enthusiastic Front Desk Agent to join our team at the Holiday Inn Express Jacksonville. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining accurate records.
About the Role
">This is a full-time position that requires a strong customer service focus, excellent communication skills, and the ability to work well under pressure. You will be the first point of contact for guests, handling queries, resolving issues, and ensuring their stay with us is memorable.
Key Responsibilities
">- Greet and welcome guests in a friendly and courteous manner, checking them in efficiently and accurately.">
- Handle room reservations, amendments, and cancellations while adhering to hotel policies and procedures.
- Process payments, handle cash and credit card transactions, and maintain accurate financial records.
- Respond to guest inquiries, resolve complaints, and provide recommendations on local attractions and amenities.
- Work collaboratively with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
- Maintain a clean and organized workspace, adhering to health and safety standards.
Requirements
">- High school diploma or equivalent required; college coursework in hospitality or a related field is an asset.
- Previous experience in a customer-facing role, preferably in the hotel industry.
- Excellent communication and interpersonal skills, with a positive attitude and strong problem-solving abilities.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Familiarity with hotel software systems and technology, including property management systems and guest reservation systems.
What We Offer
">- Competitive salary: $45,000 - $60,000 per year, depending on experience.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for career advancement and professional growth within our expanding global network.
- Recognition and rewards for outstanding performance and contributions to the team.
- A dynamic and supportive work environment, fostering collaboration and teamwork among colleagues.
How to Apply
">If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, please submit your application for this exciting opportunity.
Aimbridge Hospitality is an equal opportunities employer and welcomes applications from diverse candidates.
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