Customer Service Ambassador

3 weeks ago


Jacksonville, Illinois, United States Aimbridge Hospitality Full time

Job Overview

The Front Desk Agent will be responsible for ensuring seamless guest experiences at our hotel. Key responsibilities include:

  • Providing exceptional customer service and responding to guest inquiries.
  • Managing room reservations, check-ins, and check-outs efficiently.
  • Maintaining accurate records and updating the property management system as needed.
  • Collaborating with other departments to ensure guest satisfaction.

Requirements

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer-facing role is beneficial.
  • Excellent communication and interpersonal skills are essential.

Benefits

  • A competitive salary range of $30,000 - $50,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off and employee assistance programs.
  • Opportunities for professional growth and development.


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