Customer Service Representative

1 day ago


Bowling Green, Kentucky, United States Service One Credit Union Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Service One Credit Union. As a Customer Service Representative, you will be responsible for providing exceptional front-line member service, accurately completing transaction requests, and assisting members with basic account maintenance.

Key Responsibilities:

  • Provide exceptional member service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Accurately complete transaction requests, including deposits, withdrawals, and transfers.
  • Assist members with basic account maintenance, including automatic payments and share draft orders.
  • Process mail and night depository items, ensuring timely and accurate processing.
  • Perform other duties as required to support the overall management and operation of the Credit Union.

Requirements:

  • High school diploma or equivalent required; some college or related experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Proficiency in Microsoft Office and core processing platform.
  • Ability to accurately handle cash and a large volume of transactions.
  • Good physical health, with the ability to stand and walk for extended periods.

Benefits:

  • Competitive hourly rate and opportunities for advancement.
  • Paid time off and paid holidays.
  • Dental and vision insurance, as well as life, AD&D, and LTD insurance.
  • Flexible spending account and 401(k)/profit sharing plan.
  • Tuition reimbursement available.


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