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National Accounts Associate

2 months ago

Woodridge, Illinois, United States Edward Don Full time
Job Description

The Edward Don & Company National Accounts team is a high-performance team that builds and maintains relationships with our largest clients. We learn our clients' businesses inside and out so that we may add value through our partnership.

Key Responsibilities:
  • Support a designated National Account Sales Manager/Executive by providing day-to-day support needs, including projects, rollouts, new location openings, quoting, sourcing, reporting, orders, ordering samples, and miscellaneous support requests.
  • Work closely with DON's internal teams to achieve the goals set by National Account Sales and our clients.
  • Coordinate and assist in the preparation of materials for proposals, meetings, conferences, sales fliers, website dashboards, and special projects.
  • Resolve customer questions, prepare quotes, internal material setup forms, class/subclass level maintenance, pricing condition request forms, contracts, and other forms as needed.
  • Utilize SAP and Excel as primary tools in this role.
Essential Duties:
  • Research and find new items to meet program initiatives.
  • Prepare formal quotes.
  • Prepare materials in Excel for proposals, presentations, or program needs.
  • Set up new items, vendors, and contracts.
  • Work with National Account Sales to ensure coordination and on-time completion of projects as assigned.
  • Utilize reporting systems.
  • Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders.
  • Research and resolve corporate customer problems and/or questions.
  • Maintain Order Guides.
  • Assist in order placement and product check-in for pre-packs and rollouts.
  • Coordinate special projects with Supply Chain Management.
  • Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items.
  • Account setups.
  • Troubleshoot and resolve internal and external customer issues.
  • Manage, research, and process correspondence from National Account customers and National Account Managers to determine customer needs.
  • Build relationships and foster sales opportunities with the corporate level customers.
Requirements:
  • High School Diploma or GED.
  • Highly effective communication skills.
  • Advanced user with Microsoft Office products (specifically Excel and Word).
  • Ability to operate a PC and navigate through email.
  • Ability to write business correspondence.
  • Ability to stay organized, multitask, and work efficiently in a fast-paced environment.