Community Services Division Casework Assistant
4 weeks ago
The City of Phoenix Human Services Department (HSD) aims to enhance the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help individuals meet emergency, short-term, and long-term needs. Our department offers a wide range of programs for children, adults, and families at various locations throughout the city.
As a Casework Aide within the HSD Community Services and Initiatives Division, you will be part of a dedicated workforce providing holistic and coordinated services to low-income, vulnerable, and senior residents of Phoenix. Your responsibilities will include interviewing clients, conducting assessments to determine eligibility for federally funded programs, and providing referrals to appropriate agencies for services and client follow-up.
Key Responsibilities
- Interview clients to understand their needs and circumstances
- Conduct assessments to determine eligibility for federally funded programs
- Provide referrals to appropriate agencies for services and client follow-up
- Develop and maintain relationships with community partners and stakeholders
Requirements
- One year of experience working in a social service environment
- Some college-level coursework in social work, sociology, social services, or a related field
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
- Experience providing quality customer service to the public
- Experience working with culturally and economically diverse families and individuals
- Experience providing social service information and referrals
- Experience working in a collaborative team environment
Benefits
The City of Phoenix offers a comprehensive benefits package, including a traditional pension, 401(a) and 457 plans, medical, dental, and vision insurance, and paid time off. We also offer tuition reimbursement, wellness incentives, and a free bus/light rail pass.
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