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Operations Area Supervisor
2 months ago
Job ID:
| Services LLC
Our global Operations network ensures the timely delivery of millions of packages to customers every day. We are seeking dedicated, customer-oriented individuals to join our team as an Operations Area Supervisor.
In this position, you will oversee a team of hourly associates and will be responsible for engaging your team during their shifts to uphold the highest standards of safety, quality, attendance, and performance.
You will also play a crucial role in meeting our customer expectations to guarantee that orders are delivered accurately and punctually.
Our operational workflow consists of three primary stages: First mile - where products are stored and prepared for orders; Middle mile - where orders are transported to your area; and Last mile - when products reach the customer's doorstep.
Key Responsibilities
- Mentor, support, and inspire your hourly team
- Manage safety, quality, productivity, and customer delivery commitments
- Collaborate with various support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop strategies that align with business goals
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where noise levels may vary
- Adapt to variable temperatures and weather conditions (delivery stations may include outdoor loading areas)
- Continuously navigate stairs (applies to sites with stair access)
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Availability to work a flexible schedule, including weekends, nights, and/or holidays
- 1+ years of experience with performance metrics, process improvement, or lean methodologies
- Experience managing a team of 20+ employees. Familiarity with process improvements (Lean process, Kaizen, and/or Six Sigma) * Strong customer service, communication, and interpersonal skills * A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Relevant industry experience in retail, food and beverage, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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