Service Advisor Professional

1 week ago


Lindenhurst, New York, United States South Shore Subaru Full time
Responsibilities:
• Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
• Greet customers promptly and courteously, obtaining necessary vehicle information. Clearly document customer's vehicle issues on repair orders with accuracy.
• Conduct test drives with customers or refer to a test technician to confirm identified problems.
• Consult service history, inspect vehicles, and recommend additional necessary services.
• Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
• Provide comprehensive and precise written cost estimates for labor and parts.
• Set a "promised time" for service completion, coordinating with the dispatcher if needed.
• Secure customer signatures on repair orders and provide copies for their records.
• Establish the customer's method of payment, obtaining credit approval if required.
• Notify the dispatcher of incoming work and monitor repair progress throughout the day.
• Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
• Implement and uphold a service marketing program.
• Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
• Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.

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