South Shore Subaru Service Expert
4 weeks ago
South Shore Subaru is seeking a highly skilled and motivated Service Advisor to join our team. As a key member of our service department, you will be responsible for scheduling service appointments, gathering customer and vehicle data, and providing exceptional customer service throughout the service process.
The ideal candidate will have 2+ years of previous service advisor experience, excellent communication skills, and a strong ability to work in a fast-paced environment. You will work closely with our technicians to diagnose and repair vehicle issues, provide accurate estimates, and maintain excellent communication throughout the service process.
About Our Dealership
South Shore Subaru is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.
We offer a positive working environment with opportunities for professional growth through training and advancement from within the organization. Benefits include medical and dental insurance, a 401(k) retirement plan, employee discounts on vehicle purchases, parts, and service, and supplemental benefit plans.
Service Advisor Responsibilities
- Schedule service appointments and gather customer and vehicle data prior to arrival when possible
- Clearly document customer's vehicle issues on repair orders with accuracy
- Consult service history, inspect vehicles, and recommend additional necessary services
- Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications
- Provide comprehensive and precise written cost estimates for labor and parts
- Set a 'promised time' for service completion, coordinating with the dispatcher if needed
- Implement and uphold a service marketing program
- Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders
- Keep service department forms, menus, and pricing guides up-to-date
- Implement quality control measures to minimize comebacks
Salary and Benefits
- Competitive salary: $55,000 - $65,000 per year (dependent on experience)
- Medical and dental insurance
- 401(k) retirement plan
- Employee discounts on vehicle purchases, parts, and service
- Supplemental benefit plans (Short-Term Disability, Long-Term Disability, Supplemental Life Retirement Plan)
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