Product Support Manager

2 days ago


New Bedford, Massachusetts, United States Ohio Machinery Co Full time
Job Summary

The Product Support Manager is responsible for overseeing the daily packaging efforts of chillers, AC units, chiller test stands, heaters, dehumidifiers, and customer packaged containers at the Oakwood facility. This role requires leadership and supervision of location supervisors, as well as support for packaging efforts and rental product support.

Key Responsibilities
  • Provide leadership and supervision to location supervisors
  • Oversee daily packaging efforts
  • Support packaging efforts and rental product support
  • Direct parts and components reorder points to ensure availability
  • Facilitate production meetings and product development
  • Ensure quality control and provide warranty support
  • Train dealer technicians and provide field support
  • Maintain and establish vendor relationships
Requirements
  • High school diploma required
  • Two or four-year degree in a related field preferred
  • Six years of service and parts experience with equipment and power systems
  • Three years of managerial responsibility
  • Proven experience with inventory control, parts distribution, financial management, human relations, training, and customer satisfaction
Competencies
  • Excellent verbal and written communication skills
  • Organizational, leadership, planning, listening, and problem-solving skills
  • Basic computer skills and ability to operate Microsoft applications
  • Strong business acumen to manage location profit and loss performance
Benefits
  • 401(k) with match and employer discretionary contribution
  • Three health insurance options, including an HSA with a dollar-for-dollar match
  • Dental and vision insurance
  • Financial access through credit union membership
  • Life insurance, short-term disability, and long-term disability coverage
  • Educational opportunities through the Ohio Machinery Education and Opportunity Foundation
Physical Requirements

The position requires lifting, carrying, and pulling up to 50 pounds, as well as standing, sitting, and climbing into machines. Normal dexterity and repetitive movements are also required.


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