Assistant Manager

3 weeks ago


Cumberland, Virginia, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Involved in all front desk-related activities, including answering phones, checking members into the system, and facilitating member requests.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in ordering supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Compensation: $14.00 per hour

Planet Fitness is a dynamic and growing company that is committed to enhancing people's lives with an affordable, high-quality fitness experience. As a member of our team, you will have the opportunity to make a difference in the lives of our members and contribute to the success of our company.

We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Manager. If you are passionate about delivering exceptional customer service and have a strong background in fitness operations, we encourage you to apply.

At Planet Fitness, we are committed to creating a Judgement Free Zone where our members feel welcome and supported. As an Assistant Manager, you will play a key role in ensuring that our members receive an exceptional experience and that our club operates efficiently and effectively.

We offer a competitive compensation package, including a salary of $14.00 per hour, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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