Sports Book Assistant Manager

4 days ago


New Cumberland, West Virginia, United States Caesars Entertainment Full time
Sports Book Assistant Manager Job Description

Caesars Entertainment is seeking a highly skilled and experienced Sports Book Assistant Manager to join our team. As a key member of our sportsbook operations, you will be responsible for managing sports book supervisors and ticket writers to ensure a seamless and enjoyable experience for our customers.

Key Responsibilities:
  • Manage and schedule sports book supervisors and ticket writers to ensure optimal coverage of sports book terminals
  • Place and replenish sheets/parlay cards to maintain a high level of customer satisfaction
  • Write compliance paperwork/MTLs to ensure adherence to regulatory requirements
  • Manage cash drops and cash replenishment to maintain a secure and efficient cash handling process
  • Approve ticket cashing as determined by approval matrix and internal controls to prevent potential issues
  • Assist in reward card signup to enhance customer engagement and loyalty
  • Maintain thorough knowledge of sports betting terminology to provide exceptional customer service
  • Ensure policies and procedures are adhered to on a daily basis to maintain a high level of compliance
  • Develop relationships with customers to create a welcoming and inclusive environment
  • Keep a par list of supplies for the manager to ensure a smooth operation
  • Provide support to ticket writers to handle customer complaints/disputes in a professional and courteous manner
  • Assist in handling the day-to-day activities of a sports book to maintain a high level of efficiency
  • Foster an environment focused on customer service and compliance to drive business growth
  • Promote a positive image for the company within the industry and community to enhance our reputation
  • Enable and disable kiosks for daily wagering to ensure a seamless customer experience
  • Monitor customer activity on kiosks for compliance and AML purposes to prevent potential issues
  • Reset unregistered cash and payout totals and complete necessary paperwork for kiosk wagering to maintain a secure and efficient process
  • Monitor back office status for kiosk error faults, perform troubleshooting steps for repair, and escalate to next line support when applicable to ensure minimal downtime
Requirements:
  • 2+ years' experience as a sports book supervisor
  • Ability to work independently with minimal supervision
  • Confidence in assessing situations and making informed decisions
  • Good interpersonal communication skills to develop strong relationships with customers and colleagues
  • Ability to manage relationships and prioritize responsibilities effectively
  • Strong problem-solving skills to handle complex issues and situations
  • Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
Physical Requirements:
  • Ability to stand for extended periods of time
  • Ability to lift, pull, or push 25 lbs
  • Ability to write for extended periods of time
  • Ability to twist, bend, or reach with no significant boundaries
  • This position may be exposed to a smoke-filled environment


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