Restaurant Manager

2 days ago


Cumberland, Maryland, United States APPLEBEE'S RESTAURANTS LLC Full time
Restaurant Leadership and Management

This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards.

Key Responsibilities:
  • Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required
  • Ensures prompt, friendly service according to company guidelines
  • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
  • Ensures the immediate response and correction of all verbal guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Teaches and enforces alcohol awareness
  • Assist in maintaining adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Effectively oversees/schedules associates to meet sales demands
  • Maintains effective safety and security programs according to company policy and government standards
  • Promotes and manages restaurant organization, cleanliness and sanitation
  • Assist in executing all incentive contests and educates associates on promotions and new menu offerings
Supervisory Responsibilities:
  • Back of House and Front of House Team Leads and Team Members
Requirements:
  • High School Degree or equivalent education and/or experience
  • One to Two (1-2) years of guest service experience
  • One to Two of prior supervisory experience, preferably in a casual dining setting
  • Demonstrated progression towards growing sales and managing a Profit and Loss Statement
  • Positive attitude and the ability to handle highly difficult guest interactions
  • 21+ years old
  • ServSafe Alcohol and Food Certification a plus
  • Reading, writing, basic math and verbal communication skills in English is required
  • Bi-lingual experience a plus
  • Ability to pass company background check
  • Reliable transportation and government issued drivers license required
  • Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
Key Competencies:
  • Passion for hospitality
  • Highly trusting
  • Organized
  • Detail oriented
  • Demonstrates care and concern
  • Developer of others
  • Goal orientated
Physical Demands:
  • Mobility required during the entire shift
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
  • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
  • Must be able to speak clearly and listen attentively to guests and other employees
Travel:

Estimated amount of travel is negligible

Working Conditions:

Subject to wet floors; loud noises; fast-paced; outdoor conditions.


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