Customer Service Representative

1 month ago


Hanford, California, United States Westamerica Bank Full time
Job Summary

Westamerica Bank is seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering quality service, promoting sales of Bank services and products, and adhering to our high standards of accuracy and compliance.

Key Responsibilities:

  • Deliver 5 points of service to external customers, including delivering statements of fact and contributing to team success through clear, effective communication.
  • Promote sales of bank's services, meet goal of $110/FTE per month on average, and cross-sell appropriate products and services to clients and prospects.
  • Meet established standards for accuracy and compliance, while adhering to policies and procedures, and un-located cash differences, operating losses, and BSA errors to be within established limits.

Requirements:

  • Good customer relations and basic math skills required.
  • Ability to work in an office environment and occasionally perform job duties outside of the typical office setting.

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Used:

10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.



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