Overnight Customer Service Representative
1 month ago
Job Summary
The Overnight Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.
Key Responsibilities
• Greet members, prospective members, and guests, providing a superior level of customer service.
• Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
• Assist with new member sign-ups, tours, and responding to member questions and concerns.
• Maintain the neatness and cleanliness of the club, and close shift for the business day.
Requirements
• Customer service background preferred.
• Basic computer proficiency.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
Physical Demands
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
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