Overnight Customer Service Representative

1 month ago


Hanford, California, United States Planet Fitness Full time

Job Summary


The Overnight Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.


Key Responsibilities


• Greet members, prospective members, and guests, providing a superior level of customer service.


• Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.


• Assist with new member sign-ups, tours, and responding to member questions and concerns.


• Maintain the neatness and cleanliness of the club, and close shift for the business day.


Requirements


• Customer service background preferred.


• Basic computer proficiency.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.


Physical Demands


• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Ability to work 3rd shift (overnights).


• Must be able to occasionally lift up to 50 lbs.



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