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Hospitality Banquet Staff

2 months ago

New York, New York, United States Westchester Country Club Full time

On-Call Banquet Server

Location: Rye, NY

POSITION OBJECTIVES:

At Westchester Country Club, the Banquet Server is dedicated to delivering service that consistently surpasses guest expectations by proactively addressing their needs. Each Banquet Server is expected to maintain a polished appearance with a well-fitted uniform, possess excellent service knowledge and skills, communicate effectively, exhibit a positive attitude, collaborate well within a team, and demonstrate a willingness to go above and beyond.

The role involves catering to the requirements of members and guests in accordance with established dining etiquette while performing various ancillary tasks to ensure exceptional service during banquets. Availability for holidays such as Easter, July 4th, Thanksgiving, and Christmas Eve is essential.

ESSENTIAL JOB FUNCTIONS:

  1. Execute assigned pre-event preparation tasks.
  2. Manage designated service areas and support fellow servers as needed.
  3. Anticipate and meet the needs and requests of members and guests.
  4. Participate in pre-event meetings to receive guidance on menu and service protocols.
  5. Follow all instructions provided by the Captain or Banquet Manager.
  6. Assist in the arrangement of buffet stations.
  7. Serve members or guests promptly, positioning dishes according to the Banquet Manager's directives.
  8. Continuously check on guests within assigned areas to ensure satisfaction.
  9. Adjust napkin folds and tidy place settings during the event when guests are away from their tables.
  10. Pour and replenish beverages such as wine, water, and coffee throughout the meal.
  11. Clear used dishes to the designated area, adhering to proper handling techniques.
  12. Monitor guests and respond to additional requests, noting when meals are completed.
  13. Report any guest complaints to a supervisor immediately.
  14. Complete assigned cleaning and closing tasks, including removing linens, bussing dishes, stacking chairs, and returning supplies to storage.

JOB CODE: