Virtual Customer Support Specialist

2 weeks ago


Middle River, United States The Panther Group Full time

The Panther Group is in search of a dedicated Remote Customer Service Representative to collaborate with a prominent transportation solutions provider.

This position offers a long-term remote contract with the potential for hire. Initial training will take place onsite for a duration of 2-3 months, operating from 8:30 AM to 5:00 PM, after which the schedule will transition to 11:00 AM to 8:30 PM.

Key Responsibilities:

  • Manage inbound calls
  • Conduct account maintenance
  • Address concerns from dissatisfied customers
  • Perform data entry tasks

Qualifications:

  • Successful completion of a background check and drug screening (including marijuana)
  • Minimum of 2 years experience in a high-volume call environment
  • Proficiency in Microsoft Office applications
  • Typing speed of at least 30 words per minute
  • Reliable transportation required for training

Position Details:

Job Type: Full-time

Compensation:

  • $17.00 per hour for English speakers
  • $18.50 per hour for bilingual candidates (Spanish/English)

Expected working hours: 40 hours per week

Benefits Include:

  • 401(k) plan
  • Dental coverage
  • Flexible scheduling options
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision coverage
  • Remote work opportunities after training

Shift Availability:

  • Day shift
  • Evening shift
  • Morning shift

Experience Requirements:

  • 3 years in high-volume phone call environments (required)
  • 1 year of remote work experience (required)
  • 1 year of onsite training before transitioning to remote work (required)
  • 3 years of customer service experience (required)

Commute: Must be able to commute for training.

Work Location: Combination of in-person and remote after training.



  • Middle River, United States The Panther Group Full time

    The Panther Group is looking for a dedicated Remote Customer Service Representative to collaborate with a reputable transportation solutions provider. This position offers a long-term remote contract with a pathway to hire. Initial training will be conducted onsite for a duration of 2-3 months, with working hours from 8:30 AM to 5:00 PM, transitioning to...


  • Middle River, United States The Panther Group Full time

    The Panther Group is looking for a dedicated Remote Customer Service Representative to collaborate with a prominent transportation solutions provider. This position offers a long-term remote contract-to-hire opportunity. Initial training will be conducted onsite for a duration of 2-3 months, followed by a shift change to accommodate remote work. Key...


  • Middle River, United States The Panther Group Full time

    The Panther Group is in search of a dedicated Remote Customer Service Representative to collaborate with a reputable transportation solutions provider. This position offers a long-term remote contract with the potential for permanent employment. Initial training will take place onsite for a duration of 2-3 months, operating from 8:30 AM to 5:00 PM, after...


  • Middle River, United States The Panther Group Full time

    The Panther Group is looking for a dedicated Remote Customer Service Representative to collaborate with a prominent transportation solutions provider. This position offers a long-term remote contract with the potential for hire. Initial training will take place onsite for a duration of 2-3 months, with working hours from 8:30 AM to 5:00 PM, transitioning to...


  • Middle River, United States The Panther Group Full time

    The Panther Group is looking for a dedicated Remote Customer Service Representative to collaborate with a reputable transportation solutions provider. This position offers a long-term remote contract with a pathway to hire. Initial training will be conducted onsite for a duration of 2-3 months, followed by a shift adjustment to accommodate remote work. Key...


  • Middle River, Maryland, United States Mary Kraft HR Full time

    Job OverviewPosition Title: Customer Support SpecialistOverview:The Customer Support Specialist (CSS) serves as the main contact for clients, addressing all telephone inquiries. Key responsibilities encompass managing client accounts, processing transactions, and initiating cases for further investigation, all while adhering to service quality...


  • Middle River, Maryland, United States Mary Kraft HR Full time

    Job OverviewPosition Title: Customer Support SpecialistOverview: Under the guidance of the Customer Service Supervisors, Customer Support Specialists serve as the primary point of contact for all customer inquiries via telephone. They are responsible for initiating and managing customer accounts, processing payments, and opening cases for further...


  • Middle River, United States Tad PGS Full time

    We are excited to announce an exceptional opportunity for a Senior Call Center Associate at Tad PGS. This role is pivotal in ensuring our aerospace customers receive unparalleled support. Key Responsibilities: Provide assistance through various channels including ticketing systems, email, and phone to both internal and external aerospace clientele...


  • Middle River, Maryland, United States Sharpened Image, Inc. Full time

    Client Support Specialist at Sharpened Image IncWe are seeking dedicated Client Support Specialists to enhance our operations. Candidates should possess a minimum of 6 months experience in a call center environment.Compensation: $17.00 per hour, with weekly payments.Key Responsibilities:Assist clients with account setup and inquiriesClarify account terms,...


  • Middle River, United States CSI Support & Development Services Full time

    Job DescriptionJob DescriptionSalary: Occupancy/Leasing Specialist We have an exciting opportunity for a personable, highly detailed and organized person to join our team as a Certification Specialist.CSI Support and Development is a mission driven non-profit organization. We are continually working to live out our Core Values of Cooperation, Respect,...


  • Middle River, Maryland, United States Abel Personnel Full time

    Job OverviewPosition: Customer Service SpecialistCompensation: $17.00 per hourShifts: Evening hours required: Mon - Fri: 11:30 a.m. to 8:15 p.m. with Saturday rotation. Training duration: 5-6 weeks, Mon-Fri 8:30AM - 5:00PM. This position allows for remote work after training completion.We are currently in search of a Customer Service Specialist to provide...


  • Middle River, Maryland, United States Closet Factory - Baltimore, MD Full time

    Job OverviewPosition Summary:The Client Support Specialist at Closet Factory - Baltimore, MD plays a crucial role in delivering outstanding customer assistance and support to our clientele.As a member of our franchise team, your responsibilities will include addressing customer inquiries and concerns, maintaining precise records, and providing administrative...


  • Middle River, United States Rocket Lab Full time

    ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...


  • Middle River, United States Rocket Lab Full time

    ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...


  • Toms River, New Jersey, United States OceanFirst Financial Full time

    Position OverviewThe Customer Support Specialist role serves as a vital link between our clients and the services offered by OceanFirst Financial. This position is dedicated to delivering exceptional service to both external and internal stakeholders.Key ResponsibilitiesProvide professional and courteous assistance to all customers, ensuring a positive...


  • Middle River, United States CSI Support & Development Services Full time

    Job OverviewPosition: Occupancy and Leasing SpecialistWe are seeking a dedicated and detail-oriented individual to join our team as an Occupancy and Leasing Specialist. This role is essential in supporting our mission-driven organization, CSI Support & Development Services, which focuses on creating and managing affordable housing for seniors.At CSI Support...


  • Fall River, Massachusetts, United States RTA US Full time

    Job OverviewRTA US, a prominent player in the sports entertainment sector, is in search of a Customer Support Specialist to deliver first-level assistance, manage incidents, and ensure effective incident resolution in a dynamic and high-demand setting. The Customer Support Specialist will prioritize the monitoring and upkeep of service availability to...


  • Middle River, United States CSI Support & Development Services Full time

    Job OverviewPosition: Occupancy and Leasing SpecialistWe are seeking a dedicated and detail-oriented individual to join our organization as an Occupancy and Leasing Specialist. At CSI Support & Development Services, we are committed to our mission of providing affordable housing solutions for seniors while upholding our Core Values of Cooperation, Respect,...


  • Middle River, Maryland, United States Closet Factory - Baltimore, MD Full time

    Job OverviewPosition Summary:The Client Support Specialist at Closet Factory - Baltimore, MD plays a crucial role in delivering outstanding customer service and assistance to our clientele.As a member of our franchise team, your responsibilities will include addressing customer inquiries and concerns, maintaining precise records, and providing administrative...

  • Parts Specialist

    1 week ago


    Middle River, United States Fraza Vitan Equipment Full time

    Job OverviewThe Parts Specialist plays a vital role in supporting the Field Service Technicians and Advisors by ensuring the timely ordering and delivery of parts to our valued customers. This position also encompasses various responsibilities within the parts warehouse to maintain efficient operations.Benefits of Joining Our Team:Standard working hours:...