CRM Business Analyst

2 weeks ago

Columbus, Ohio, United States Pomeroy Technologies, LLC. Full time
Job Title: CRM Business Analyst - Salesforce

We are seeking a highly skilled CRM Business Analyst to join our team at Pomeroy Technologies, LLC. As a CRM Business Analyst, you will play a critical role in supporting the strategic and tactical operation of the Salesforce.com platform, related processes, and workflows.

Key Responsibilities:

  • Manage the collection and implementation of business process requirements for SalesForce.com.
  • Work in a cross-functional environment with various business groups, IT, and end users to identify, document, and communicate business processes.
  • Create requirements for maintaining and enhancing visual layouts, workflow rules, and business logic layer to streamline and enhance business processes and improve user experience.
  • Work with development teams to implement and integrate third-party products/applications on the force.com platform.
  • Collaborate with IT and Salesforce.com vendors to maintain smooth operation and performance of the platform.
  • Coordinate and lead user acceptance tests with business units and end users against business requirements.
  • Maintain key system metrics to track trends in usage/adoption and data integrity.
  • Train end users, prepare related documentation, participate in cross-functional teams, and communicate key messages or address critical questions from the user base involving the CRM.
  • Perform system administrator functions of the Salesforce.com CRM application, including maintaining functional areas of contacts/relationships, accounts, opportunities, dashboards, and reports.
  • Create and execute queries and reports, maintain user roles, security, and profiles.

Requirements:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment.
  • Strong customer focus, ability to probe customer needs, and translate customer requirements into system specifications.
  • 2-3 years of business analyst experience.
  • Strong business acumen, superb knowledge of business processes, and CRM best practices.
  • 1+ years of strong operational experience with SalesForce.com (preferred).
  • Salesforce.com administrator certification (a strong plus).
  • Bachelor's degree in business or information systems (preferred).

About Pomeroy Technologies, LLC:

Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.

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