Business Systems Analyst III

7 days ago


Columbus, Ohio, United States MI Homes Full time
Job Title: Business Systems Analyst III

M/I Homes is seeking a highly skilled Business Systems Analyst III to join our Information Systems Team. As a key member of our team, you will play a critical role in the implementation and support of our Microsoft Dynamics 365 CRM system.

Job Summary

The Business Systems Analyst III will be responsible for assisting in the implementation of our CRM system, including setup and conversion to the Microsoft Dynamics platform. You will act as a liaison between the BSA team, development team, and business users, ensuring seamless communication and collaboration.

Key Responsibilities
  • Configure, maintain, and support Dynamics 365 CRM for Homebuilding
  • Assist the CRM Team in guiding the effort to convert existing CRM to Dynamics 365 CRM by analyzing, collecting, and prioritizing business requirements
  • Manage project timelines and ensure timely completion of tasks
  • Develop comprehensive test cases, test plans, and documentation of testing results
  • Provide phone, Teams, Email, and ticketing system support to all divisions for Homebuilding Sales
  • Identify, research, and resolve technical CRM problems
  • Conduct training classes covering D365 CRM functionality and associated integrated systems
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in Computer Science or related field
  • Business Analysis Certification such as CBAP, AAC, IIBA
  • 3-5 years of experience with Microsoft Dynamics 365
  • Certifications in D365 Business Central, Customer Service, and/or Field Service
  • 5+ years of Homebuilding experience
What We Offer

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, and paid holidays. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



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