Senior Business Analyst

1 week ago


Columbus, Ohio, United States PamTen Full time
About the Role

PamTen is seeking a highly skilled Senior Business Analyst to join our team. As a key member of our organization, you will play a critical role in defining and formalizing functional business requirements, analyzing current system functionality, and providing process improvement suggestions.

Key Responsibilities
  • Define functional requirements that describe what the system, process, or product/service must do to fulfill business requirements.
  • Develop user (stakeholder) requirements that reflect how the product will be designed, developed, and define how test cases must be formulated.
  • Define quality-of-service (non-functional) requirements that support functionality, such as performance, scalability, security, and usability.
  • Develop report specifications, including purpose, attributes, columns, owners, and runtime parameters.
  • Utilize strong organizational and writing skills to develop graphic representations of business processes.
  • Support user acceptance testing and triage customer enhancement and incident/bug tickets.
  • Provide support and training to new and existing customers/system users.
Requirements
  • Oral and written communication skills
  • Analytical thinking and problem-solving skills
  • Organizational skills
  • Ability to multi-task
  • Proficiency in Salesforce Knowledge or similar CRM/ERP software
  • SQL skills
  • Data Loader skills
  • MS Excel skills
  • Training and documentation skills
  • Quality analysis and testing skills
Certifications

IIBA Certification is highly desirable.



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