Student Services Support Counselor

2 weeks ago


Dobbs Ferry, New York, United States Mercy University Full time
Position Overview:

The Student Services Support Counselor plays a crucial role in the operational success of the Student Services Support Center. Reporting to the Assistant Director, this position is responsible for managing daily activities and various projects that enhance student support services.

Key Responsibilities:

1. Collaborate with departments such as Admissions, Recruiting, and Enrollment Services to deliver effective and compliant counseling to students.
2. Process student records and conduct outreach initiatives, including responding to inquiries from prospective, current, and former students via phone, email, and other communication channels.
3. Assist in training and mentoring team members to foster a supportive work environment.

Qualifications:

- Proficiency in CRM systems, particularly Banner, Xtender, and Degree Works is preferred.
- Strong interpersonal, written, and verbal communication skills, along with problem-solving and organizational abilities.
- Detail-oriented with a commitment to customer service and the ability to work both independently and collaboratively.
- Bilingual capabilities, especially in Spanish, are advantageous.
- A minimum of one to two years of experience in higher education or related fields is preferred, with experience in admissions or financial aid being a plus.

Compensation:

Salary will be determined based on the candidate's educational background and relevant work experience.

About Mercy University:

Mercy University is a distinguished institution dedicated to providing quality education and fostering a diverse and inclusive community. With a commitment to student success, the university offers a range of undergraduate and graduate programs across various disciplines, ensuring a rich educational experience for all students.

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