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Student Services Support Specialist

2 months ago


Dobbs Ferry, New York, United States Mercy University Full time
Position Overview:

The Student Services Support Specialist will operate under the guidance of the Assistant Director of the Student Services Support Center. This role involves facilitating the daily operations and initiatives of the center, ensuring a seamless experience for students.

Key Responsibilities:

1. Collaborate with various departments including Admissions, Recruiting, and Enrollment Services to provide effective and compliant student counseling.
2. Manage student records and conduct outreach efforts through calls and digital communication, addressing inquiries from prospective, current, and former students.
3. Assist in training and mentoring team members to enhance service delivery and operational efficiency.

Qualifications:

Essential Skills & Experience:
- Familiarity with CRM systems such as Banner, Xtender, and Degree Works is preferred.
- Strong interpersonal, written, and verbal communication skills, alongside problem-solving and organizational abilities.
- Attention to detail and a commitment to customer service are crucial, with the ability to work both independently and collaboratively.
- Bilingual proficiency in Spanish is advantageous.

Minimum of one to two years of experience in higher education or a related field is preferred, with experience in admissions, financial aid, or bursar services being a plus.

Compensation:
Salary will be commensurate with the candidate's educational background and professional experience.

About Mercy University:

Mercy University is a vibrant, independent institution located in the New York City area, offering a wide array of undergraduate and graduate programs across multiple disciplines. As a recognized Minority-Serving Institution, Mercy is dedicated to fostering a diverse and inclusive educational environment for its students. The university is committed to providing high-quality education and support to its student body, reflecting the rich diversity of the metropolitan area.