Part Time Customer Service Representative

3 weeks ago


Tustin, California, United States Citigroup Inc Full time

The Customer Service Representative is a vital entry-level position within Citigroup Inc. responsible for delivering exceptional client-facing services and facilitating the execution of branch activities. This role plays a pivotal part in driving revenue generation and providing high-quality customer experiences. As the primary point of contact for Citi clients, the successful candidate will be expected to provide a positive first impression through friendly and efficient customer service.

Responsibilities include:

  • Providing a welcoming and personalized experience for clients, ensuring timely and efficient resolution of their queries and concerns.
  • Performing a range of banking transactions with precision and accuracy, including managing cash supplies, processing deposits, and maintaining branch vault cash.
  • Identifying opportunities to enhance client engagement and satisfaction through proactive referrals and personalized service recommendations.
  • Educating clients on digital and self-service platforms, empowering them to effectively manage their financial needs.
  • Ensuring adherence to bank policies, operational controls, and regulatory procedures to safeguard client and bank assets.
  • Maintaining accurate records and knowledge of client accounts, products, and services.
  • Effectively managing client issues, escalating concerns as necessary, and providing solutions that meet their evolving needs.
  • Demonstrating a commitment to excellent customer service, driving business growth, and promoting a positive brand image.

Key qualifications for this role include:

  • Previous sales and customer service experience, with a proven ability to build strong relationships and drive revenue growth.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent, with a focus on customer service, sales, or a related field.

Citigroup Inc. offers a competitive salary range of $41,000 - $49,360.00 annually, with an hourly rate of $23.73. In addition to salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), life insurance, and paid time off. For more information on our benefits, please visit Citi is an equal opportunity and affirmative action employer, committed to diversity, equity, and inclusion. Join our team and be part of a company that values excellence, innovation, and customer satisfaction.



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