Front Desk Associate

1 week ago


Springfield, United States Northwest x Southern Hospitality Full time
Join Our Team as a Guest Service Representative/Front Desk Clerk

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk at Hilton Garden Inn Springfield/Eugene managed by Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.

Key Responsibilities:
  • Respond to guest reservations requests, answer telephones, and respond appropriately to requests
  • Handle guest compliments or complaints and take action deemed necessary
  • Manage cash, make change, and balance an assigned house bank
Requirements:
  • High school diploma or equivalent GED
  • Prior hotel and hospitality experience preferred
  • Excellent organizational, communication, and problem-solving skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for advancement and career growth
  • A supportive and empowered team environment
  • Recognition and rewards for outstanding performance
Why Work for Northwest x Southern Hospitality?

We are committed to providing our team members with a positive and supportive work environment, where they can grow and develop their skills. We offer a range of benefits, including paid holidays, PTO, and sick leave, as well as opportunities for professional development and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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