Executive Director of Residential Roofing Operations

3 weeks ago

New Castle, Delaware, United States Valor Exterior Partners Full time
Job Title: General Manager

Valor Exterior Partners is seeking an experienced General Manager to lead and oversee the success of one of our subsidiaries in New Castle, DE. As a key member of our leadership team, you will be responsible for driving business growth, optimizing operational efficiency, and managing a high-performing team.

Key Responsibilities:
  • Operations Management: Oversee the entire operations of the company, including scheduling, project management, procurement, and ensuring compliance with safety standards.
  • Sales Management: Lead, manage, and develop the sales team to meet or exceed revenue targets. Work with the sales force to develop strategies for customer acquisition, lead generation, and market penetration.
  • Team Leadership: Lead, manage, and motivate a team of office staff, project managers, salespeople, and roofing crews. Foster a culture of teamwork, safety, and high performance.
  • Project Oversight: Ensure all roofing projects are completed efficiently and meet both company and customer expectations for quality, timelines, and budgets.
  • Customer Relations: Serve as the main point of contact for customer inquiries, ensuring high levels of customer satisfaction. Handle escalations and resolve any issues promptly.
  • Financial Management: Develop and manage the company budget, monitor costs, and ensure profitability. Analyze financial reports, track KPIs, and make data-driven decisions.
  • Vendor & Supplier Relations: Build and maintain strong relationships with suppliers and vendors to ensure the company has the necessary materials and resources at competitive prices.
  • Compliance & Safety: Ensure compliance with local, state, and federal regulations, including building codes, safety standards, and industry best practices.
  • Business Development: Work closely with the CEO/Owner to identify and pursue new business opportunities, partnerships, and market expansion strategies.
  • Sales Strategy Development: Develop and implement effective sales strategies to increase customer acquisition and retention. Identify potential markets and opportunities for growth in residential roofing.
  • Quality Control: Maintain rigorous standards for workmanship and customer service, conducting inspections and quality checks as needed.
Qualifications:
  • Experience: Minimum of 5 years of experience in a management or leadership role, ideally within the roofing or construction industry, with proven experience in sales management.
  • Sales Experience: Demonstrated ability to lead and grow a successful sales team, with a track record of meeting or exceeding revenue targets. Experience in residential roofing sales preferred.
  • Education: Bachelor's degree in Business Management, Sales, Construction Management, or a related field (preferred).
Skills:
  • Strong leadership and team management skills.
  • Excellent organizational and time-management abilities.
  • Financial acumen with the ability to manage budgets and analyze P&L statements.
  • Proven ability to develop and execute sales strategies.
  • Knowledge of residential roofing techniques, materials, and safety regulations.
  • Excellent communication and customer service skills.
  • Proficiency with project management and CRM software, as well as Google Productivity apps.
  • QuickBooks experience.
  • Acculynx CRM experience is a plus.
  • Sage Intacct is a plus.
Personal Attributes:
  • Self-starter with a strong work ethic and entrepreneurial mindset.
  • Strong sales aptitude with a customer-focused approach.
  • Problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment and adapt to change.
  • High level of integrity and professionalism.

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