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Senior Loan Operations Manager
1 month ago
The Senior Loan Operations Manager will oversee the management of professional teams and departments, integrating subject matter and industry expertise within a defined area. This role requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. The ideal candidate will have basic commercial loan awareness and possess strong communication and diplomacy skills to guide, influence, and convince colleagues in other areas and occasional external customers.
Key Responsibilities- Manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
- Independently process and close loans within a complex loan operations environment.
- Lead the team to drive and implement business initiatives, client solutions, and/or projects.
- Develops and exercises business plans, policies, and procedures, and demonstrates an ability to lead projects, offer innovative solutions, and cost-saving opportunities.
- Stays abreast of developments within the loan documentation/processing function and considers the impact to the business.
- Has responsibility for volume, quality, timeliness, and delivery of complex deliverables often related, but not limited to, loan documentation processes for the team.
- Accountable for integrity of process, operations, and associated results.
- Responsible for detailed analysis of loan-related issues where the best course of action is not evident from the information available, but actions must be recommended/taken.
- Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
- Requires advanced analytical skills to filter, prioritize, and validate potentially complex material from multiple projects, thereby defining problems and developing solutions.
- Defines, develops, implements, and tracks appropriate margin-related KPIs and SLAs for the group.
- Conducts discovery and due diligence activities with clients to meet their needs.
- Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff.
- Builds effective relationships with colleagues, management, internal/external clients, and stakeholders, as well as ability to influence them where necessary.
- Creates, develops, and maintains effective relationships with colleagues, management, internal/external clients, and stakeholders, and seeks to understand their needs and provides solutions.
- Persuades/influences/negotiates with others through collaborative communication skills.
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.
- 6-10 years of experience.
- Reasonable knowledge of business processes, systems, and tools used in the loan process.
- Demonstrate understanding of loan processes, procedures, products, and services.
- General awareness of managing, preparing, and reviewing loan documentation.
- Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues.
- Awareness of risk types, policies, and control measures and processes.
- Comply with applicable laws, rules, and regulations, and adhering to Policies.
- Bachelors/University degree, Masters degree preferred.