Senior Infrastructure Specialist

2 days ago


Westborough, Massachusetts, United States Global Channel Management Full time

About the Job

Global Channel Management is seeking a highly skilled Senior Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the consistent, efficient, secure, and current operation of our infrastructure systems.

Key Responsibilities

  • Provide high-tier support for infrastructure issues, accepting and processing tickets logged via the Service Management platform (ServiceNow).
  • Support the 24/7 support model through an on-call support rotation and partnership with the offshore Shared Services team.
  • Ensure that infrastructure implementations comply with all IT controls related to areas of responsibility.
  • Lead the evaluation and identification of enterprise system specifications utilizing industry best practices and the proper use of technology and applications architecture.

Requirements

  • Bachelor's degree in Business, Information Systems, or a related discipline.
  • At least 5 years of professional experience, at least 3 of which was spent working as an Infrastructure Engineer.
  • Strong background in infrastructure technologies such as VMware, IaaS platforms, backup and replication technologies, and common Infrastructure applications such as Active Directory and DNS.

Preferred Qualifications

  • Experience with vendor relations, including collocation and managed services.
  • Operating System experience in primarily Windows Server is required, with RedHat or Oracle Linux, preferred.


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