Global Delivery Account Leader

1 month ago


Westborough, United States Mphasis Full time

About Mphasis

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).


Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endear to our clients.


Job Description: -


About Job role-

Responsible for spearheading initiatives for transforming existing business / processes at client organizations while supervising end to end service delivery while implementing transformative solutions towards improving end-customer experiences to our healthcare clients. In-depth understanding of healthcare practices, upcoming technologies, customer behavior and trends in the market along with experience in delivery and relationship management are critical for performing this role. Beyond developing a cohesive strategy towards improving experiences, boosting growth and improving operational efficiency, managing changes with introduction of next-gen technology solutions is key to success in this role.


Job Title: Global Delivery Account Leader - Heathcare Payer

Experience: 18+ Years

Job Location: Westborough, Massachusetts, (United States)



Technical Skills:

  • Delivery Manager with experience in areas of application migration, consulting and business operations, responsible for large accounts and Engagement management responsibility for account / accounts
  • Ability to manage platform migrations and process optimization in healthcare programs
  • KPI driven strategy and delivery of services
  • Drive Delivery processes to meet and exceed the contractual SLAs.
  • Experience supervising cross functional teams – platform migration, IT, customer service and operations.
  • 20+ years of experience, having led medium / large transformation programs in healthcare clients Business acumen with leadership skills Relationship management at Senior level
  • Managed large migration programs in Healthcare with P&L and engagement management responsibility.



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