Teller-Floating (Peninsula) - Customer Service Representative

2 days ago


Hampton, Virginia, United States Old Point Full time
Job Summary

We are seeking a highly skilled and customer-focused Teller to join our team at Old Point. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and professional atmosphere in our branches.

Key Responsibilities
  • Process internal and external customer transactions, including paying and receiving
  • Complete daily cash balancing of till
  • Provide excellent customer service, responding to and resolving customer inquiries
  • Use opportunities to promote the bank and sell and cross-sell bank products and services
  • Assist head teller with teller line operations and perform assigned duties
  • Attend required meetings and training seminars
  • Maintain understanding of and adherence to operational controls, policies, procedures, and processes to ensure compliance with bank policies and related laws and regulations
Requirements
  • Basic knowledge of MS Office and ability to learn other job-specific software applications
  • Knowledge of basic accounting skills for balancing cash drawers and completing customer transactions
  • Strong written and oral communication skills and ability to distill and convey information in a compelling manner
  • Ability to anticipate, monitor, and meet the needs of customers and respond in an appropriate manner
  • Ability to work with others toward a shared goal, participating actively, sharing responsibility, and contributing to the capability of the team
Education and Experience
  • High school graduate or GED
  • Minimum 3 months cash handling and customer service experience and/or sales role
Benefits
  • Generous Paid PTO
  • 11 Paid Holidays
  • Medical, Dental, and Vision
  • Health Savings Account with Company Match
  • Flexible Spending Account
  • Free Short-term and Long-term Disability
  • Employee Assistance Program
  • Free Life Insurance
  • 401K with Company Match
  • Company Stock Purchase

Old Point is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity and promotes opportunities for growth and development.


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