Member Services Representative
1 week ago
The Member Services Representative plays a vital role in providing exceptional service to BayPort Credit Union members. As a liaison between the member and the credit union, this position requires strong communication skills, attention to detail, and a passion for delivering quality service.
Key Responsibilities- Member Service: Provide information to current and prospective members on membership eligibility, account types, loan products, and other credit union services.
- Account Opening: Open new accounts, including loans, IRAs, and certificates, and complete the credit union onboarding process.
- Loan Processing: Process and maintain loan requests, provide detailed information on mortgage loan products, and respond to member inquiries.
- Problem Resolution: Respond to member requests, problems, and concerns by problem-solving via email, phone, and/or written correspondence.
- Product Education: Educate members on credit union products and services that will benefit both parties by listening, anticipating member needs, and recommending appropriate product solutions.
To be successful in this role, you will need:
- Knowledge: General credit union operational procedures, including cash handling, teller job-related duties, member services, and loan processes and procedures.
- Education: Education up to the equivalent of a four-year high school education.
- Experience: Previous teller experience or member service experience is required.
We are proud to be an EEO/AA employer M/F/D/V and maintain a drug-free workplace. We reserve the right to perform pre-employment substance abuse testing.
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Member Services Representative
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Hampton, Virginia, United States BayPort Credit Union Full timeJob SummaryThe Member Services Representative plays a vital role in providing exceptional service to BayPort Credit Union members. As a liaison between the member and the credit union, this position requires a professional and timely approach to greeting and welcoming members, providing information on membership eligibility, account types, loan products, and...
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Member Services Representative
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