Service Advisor

2 days ago


Pensacola, Florida, United States OneWater Full time
Job Overview

The Service Advisor role at OneWater Marine is a challenging and rewarding position that requires strong communication skills, technical knowledge, and a customer-centric approach. As a Service Advisor, you will be responsible for providing exceptional service to customers, scheduling repairs efficiently, and maintaining a high level of product knowledge.

Key Responsibilities
  • Schedule service work and process repair orders in a timely manner.
  • Manage technician workflow and assign tasks effectively.
  • Deliver detailed estimates to customers and provide timely updates on repair status.
  • Maintain a high level of product knowledge, including recalls, bulletins, and warranty guidelines.
  • BUILD AND MAINTAIN POSITIVE CUSTOMER RELATIONSHIPS through effective communication and issue resolution.

Salary: $55,000 - $65,000 per year (dependent on experience and location).

Requirements and Qualifications
  • PROMOTE TEAMWORK and support colleagues to ensure seamless customer experiences.
  • SUPPORT SALES TEAMS in executing successful sales events.
  • Foster customer satisfaction and loyalty.
  • Communicate effectively with customers and team members.
  • Earn a minimum of $55,000 annually, based on performance and tenure.

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