Supervisor - Earthmoving Field Service

2 months ago

Pensacola, United States Thompson Tractor Company, Inc. Full time
Description

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

  • Coach and direct Service Department employees

Monitor, improve, and maintain Technician performance

  • Ensure proper planning of jobs, quoting, parts availability, and manpower
  • Effectively handle customer objections and concerns
  • Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
  • Monitor customer satisfaction and employee morale and take steps to improve both when necessary
  • Minimize customer downtown with accurate and efficient job planning and repairs
  • Effectively communicate with company personnel
  • Assign jobs to shop technicians and dispatch field service technicians
Qualifications
Education High School or Equivalent of General Studies (preferred)
Skills Technical (required) Team Building (required) Written Communication (required) Verbal Communication (required) Time Management (required) Organizational (required) Decision Making (required) Customer Service (required) Leadership (required) Listening (required) Conflict Resolution (required) Mechanical (required) Electrical (required) Microsoft Office (required) Computer (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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