Customer Success Solutions Engineer

4 days ago


Alpharetta, United States Canopy Full time
About Canopy

Canopy is a leading provider of Remote Monitoring and Management (RMM) software solutions. Our platform simplifies device management and minimizes downtime for technical support teams.

Job Summary

We are seeking a highly skilled Customer Success Solutions Engineer to join our team. As a key member of our engineering team, you will be responsible for shaping and developing solutions that leverage our RMM platform to interface with various technologies at the IoT device edge.

Responsibilities
  • Design, develop, and implement solutions to manage devices, software, data, and configuration on IoT edge devices.
  • Collaborate with cross-functional teams to identify and prioritize project requirements.
  • Develop and maintain technical documentation, including system documentation and JIRA tickets.
  • Stay up-to-date with emerging technologies and trends in the IoT and RMM spaces.
  • Participate in code reviews and contribute to the development of best practices.
Requirements
  • Bachelor's Degree in Information Technology, Computer Sciences, or an equivalent combination of education and experience.
  • 3+ years of related Solutions Engineering, System Administration, or other technology-related experience.
  • Proven ability to work on close-knit teams and communicate effectively with technical and non-technical stakeholders.
  • Critical thinking, analysis, and problem-solving skills.
  • Experience with Agile software development methodologies and DevOps practices.
  • Working knowledge of various scripting languages, including Bash, Batch, PowerShell, Python, and JavaScript.
  • Experience with Docker, AWS, S3, Azure, and Postman.
About the Team

Our team is composed of individuals who share a passion for technology and a commitment to delivering exceptional results. We value diversity, equality, and inclusion, and we are an equal opportunity employer.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work on challenging projects and make a meaningful impact.


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