Lettings Administrator

2 weeks ago

Durham, North Carolina, United States Evenmore Properties Full time
About the Role

We are seeking a highly motivated and organized Lettings Administrator to join our team at Evenmore Properties. As a key member of our lettings department, you will be responsible for managing all aspects of lettings and tenancy management.

Key Responsibilities
  • Handling enquiries through face-to-face, telephone, and email communication.
  • Entering applicant details onto the property database from phone calls and emails.
  • Diary management for yourself and management where required.
  • Matching applicants with properties.
  • Arranging sales and rental viewings.
  • Preparing marketing materials for the office and to take to viewings.
  • Conducting property viewings and attending any out-of-hours viewings when required.
  • Sourcing feedback from applicants after viewings and providing feedback to clients.
  • Processing property applications, including sending out pre-tenancy agreements and overseeing the applicant referencing process.
  • Ensuring that applicants and clients are kept up to date throughout the application process.
  • Monitoring and replying to emails in a timely manner.
  • Preparing tenancy agreements and all associated paperwork.
  • Accurately setting up tenant information on the property database.
  • Producing property inventories.
  • Check-ins and check-outs of properties.
  • Liaising with software support to resolve IT/technical issues.
  • Producing high-quality property marketing materials using photographs and text descriptions for web advertising.
  • Producing sales and letting contracts and letting contract renewals for prospective and current vendors and landlords.
  • Ensuring vendors and landlords are kept up to date with the progress of their property marketing, e.g., application process.
  • Regularly providing vendors and landlords with a review of their property performance on portals whilst being marketed.
Requirements
  • A genuine interest in joining the sales and residential lettings sector.
  • A proficient level of literacy and numeracy skills.
  • A confident, friendly, and professional approach with clients.
  • Excellent spoken and written communication skills.
  • Good negotiation, sales, and marketing skills.
  • The ability to make good working relationships with a wide range of people.
  • Knowledge of towns and villages within County Durham preferable but not essential.
  • The ability to work under pressure.
  • Good organizational skills.
  • Excellent time management skills.
  • The ability to work to targets and the determination to achieve personal and team targets.
  • The ability to work well within a team as well as being initiative-taking.
  • Professional and enthusiastic attitude.
  • Adherence to our professional office environment dress code.
Essential Requirements
  • Use of your own vehicle for viewings (with appropriate business use insurance).
  • Experience in property, sales, or customer service.
  • Must be over the age of 18 (as this position will require you to show customers around properties alone).
  • Full, clean driving license with the ability to drive both manual and automatic transmission cars.
  • GCSE grade C or above in both Maths and English.

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