Business Operations Specialist

7 days ago

Baltimore, Maryland, United States Compunnel Software Group Full time
Job Description

Department: Operations

The Operations division plays a critical role in protecting our clients' financial and reputational well-being, while also contributing to the firm's growth. As a key partner to all client businesses and other parts of the firm, the Operations division supports a complex portfolio of businesses in compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors.

Members of the Operations team have a unique perspective, touching all aspects of the business from front to back. With diverse responsibilities, including settling and recording millions of transactions per day, identifying and mitigating operational risks, and developing strong client relationships, the team continually strives to improve and support the development of new businesses, structures, and markets.

Team Profile:

The Client Settlements Team is responsible for all aspects of settlement for Credit, Interest Rate, and Fixed Income OTC derivatives trades post-booking. This role requires daily interaction with various brokers and clients globally, as well as internal sales and trading desks, other Operations groups, and technology teams.

The team's mission is to provide business units with cost-effective, highly efficient, and product-specialized full settlements services, enriching our clients' experience and strengthening client relationships. By controlling risk through managing relationships with counterparties, the team ensures high-risk settlements are settled on value date, and resolves any post-settlement issues or discrepancies in a timely manner.

Primary Responsibilities:

  1. Daily communication with clients to agree upcoming cash flows
  2. Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks, and middle office groups to ensure prompt resolution
  3. Reconciliation and analysis of aged breaks
  4. Client and Business Unit relationship management
  5. Responding to client queries relating to position breaks, corporate action bookings, and reporting
  6. Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication
  7. Acting as a process owner and being accountable for all outstanding items

Skills Required:

  • Strong analytical, organizational, and verbal and written communication skills
  • Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment
  • Proactive and self-motivated Intermediate Microsoft Excel and Word skills

Skills Desired:

  • Strong problem-solving skills and continued follow-up are a necessity
  • The ability to identify problems as they arise and understand when these need to be escalated
  • A good appreciation of risk both operationally and franchise
  • The ability to maintain and build excellent client relationships

Education: Bachelors Degree

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