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Business Operations Specialist

2 months ago

Baltimore, Maryland, United States InsideHigherEd Full time
Job Summary

The Department of Anesthesiology and Critical Care Medicine is seeking a highly skilled Business Analyst to oversee and manage the daily and strategic operations of CRNA Clinical Staffing. This role will collaborate with department leadership to ensure seamless administrative management of department-wide clinical operations.

Key Responsibilities
  • Provide direct management and oversight of the CRNA daily schedule and scheduling system (Qgenda) for Johns Hopkins Hospital.
  • Responsible for the nurse anesthetist scheduling functions according to the policies and procedures of the Department of Anesthesiology & Critical Care Medicine.
  • Plan and ensure clinical coverage and recordkeeping for administrative and financial accounting.
  • Assist the Administrative Manager with physician scheduling tasks as needed and serve as the backup.
  • Meet with new hires to provide tutorials on Qgenda.
  • Partner with HR/Credentialing team and divisional contacts to add and remove providers from the scheduling system.
  • Recommend and implement best practices to encourage optimal staffing which also positively impacts staffing budgets.
  • Participate in monthly Clinical Staffing meeting to include Vice Chair, Manpower Directors, Resident Director, CRNA Division Chief, and Division Chiefs.
  • Serve as primary contact to work closely with the Chief Nurse Anesthetist to implement best practices for clinical staffing optimization.
  • Daily management and updating of schedule to include callouts, add-ons, shift swaps, etc.
  • Daily management of inquiries, schedule requests, and approvals, via e-mail from 85 providers as the schedule is constantly fluid.
  • Identify areas of increased clinical need and work with the Chief Nurse Anesthetist to identify CRNAs to serve in these roles and collaborate with the CRNA Lead in charge of orientation for the onboarding schedule.
  • Weekly generation of schedule to include specifically assigning CRNAs to the specific 75 anesthetizing locations per day per one site.
  • Scheduling 85 CRNAs at 75 anesthetizing locations per day per one hospital which is done on quarterly generation.
  • Reconciles between the timekeeping system (Kronos), scheduling system (Qgenda), and University E210 system, supplemental, agency, and per diem shifts that require payment.
  • Prepare invoices for payment for staff and per diem and review for accuracy of agency invoices.
  • Monitor the process of supplemental time submission, approval, and management for 85 CRNAs.
  • Approve and monitor all sick, vacation, holiday, professional development, leave of absence, FMLA, etc. as requested by CRNAs.
  • In conjunction with the Chief Nurse Anesthetist identify any potential progressive disciplinary attendance issues as outlined under the JHU SOM clinical operations work rule.
  • Assist the Administrative Manager with data collection to identify strategic and operational opportunities, monitor project outcomes, and close projects with after-action reviews.
  • Partner with HR/Credentialing team and Chief Nurse Anesthetist to add and remove providers from the scheduling system, and orient new providers to the department and their scheduling responsibilities.
Requirements
  • Bachelor's Degree in related field.
  • Three years of related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications

Proficiency in Microsoft Excel

  • Being able to add and subtract numbers in different cells, change cell styles, and insert graphs.