Retail Banking Specialist

2 weeks ago


Chicago, Illinois, United States Fifth Third Full time
Job Summary

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate II to join our team. As a key member of our financial services team, you will be responsible for providing exceptional customer service, building relationships, and promoting banking products and services to meet the needs of our customers.

Key Responsibilities
  • Use a consultative approach to build customer relationships and identify financial needs.
  • Maintain a thorough knowledge of retail consumer and small business products and services to recommend appropriate solutions.
  • Utilize marketing tools to proactively reach out to customers and set appointments for financial reviews.
  • Cross-sell to existing customers and engage in outside sales activities as directed.
  • Establish relationships with business partners to provide holistic financial solutions.
  • Meet/exceed customer experience and individual/team production goals.
Requirements
  • College degree or equivalent work experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort with sales activities and advanced math functions.
  • Ability to represent Fifth Third Bank professionally.
  • Demonstrated ability to develop a working knowledge of retail policies and procedures.
Working Conditions
  • Normal office environment.
  • Extended viewing of computer screens.
  • Ability to travel for training and scheduling flexibility.


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