Regional Operations Director
4 weeks ago
Shady Grove Fertility, a leading fertility center in the United States, is seeking an experienced Regional Operations Manager to join our team in Rockville, MD. As a key member of our management team, you will be responsible for overseeing operational processes, improving quality and efficiency, and providing management and direction for our DC metro offices.
Key Responsibilities:- Oversee operational processes and work to improve quality and efficiency
- Provide management and direction for the DC metro offices in all areas of local operations, including employee supervision, training and development, patient satisfaction, quality assurance, financial integrity, and facility appearance and maintenance
- Organize the responsibilities of assigned staff to increase efficiency and best utilize their skills and abilities
- Coordinate and facilitate the effective delivery of patient services by regularly monitoring patient flow and program operations
- Work in close collaboration with the Regional Executive Director and other members of the management team to promote open communication and ensure the delivery of the highest quality care to all patients
- Ensure that employees are compliant with company policies and operating under company guidelines
- Set goals for assigned staff and motivate them to accomplish the goals
- Supervise and redirect assigned staff as needed to improve operational efficiencies and service delivery
- Promote company culture and encourage top-level performance
- Responsible for budgeting, reporting, and regular audits
- Bachelor's degree in Business Administration or other relevant field required; Master's degree preferred
- Minimum 5 years' experience in the healthcare industry
- Prior supervisory/management experience and demonstrated leadership qualities
- Strong computer proficiency, including experience with MS Office Suite
- Financial background and prior experience, such as developing and maintaining budgets and general accounting
- Ability to work as part of a multi-disciplinary team and promote team building
- Excellent interpersonal skills and ability to build and maintain effective working relationships
- Excellent communication skills
- Demonstrated expertise in continuous quality improvement, customer service, and team building
- Strong conflict resolution skills
- Must have a high bias for action and thoroughness, and ability to cultivate a high level of team synergy
- Competitive pay + bonus
- Comprehensive training
- Medical, dental, vision, and 401(k) matching
- Generous paid time off and holidays
- Tuition assistance
- Ability to make an impact in the communities we serve
At Shady Grove Fertility, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within.
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