Director of Residential Operations
4 weeks ago
We are seeking a highly skilled Director of Residential Operations to join our team at The Ritz-Carlton. As a key member of our management team, you will be responsible for implementing high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection.
You will operate within the constraints of the residences' budget, providing timely reporting of financial performance and projections to the Board. Your primary focus will be on managing luxury condominium facilities and all departments working within the building, including physical plant, with attention to protection of the investment and plans to increase its value through superior care.
Key Responsibilities:
- Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees.
- Implement high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection.
- Manage luxury condominium facilities and all departments working within the building, including physical plant.
- Provide timely reporting of financial performance and projections to the Board.
- Serve as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
Requirements:
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- Management license for Condominiums, as applicable.
Preferred Qualifications:
- Previous Association management experience.
What We Offer:
- A competitive salary range of $99,000 to $127,000 annually.
- A bonus program.
- Comprehensive health care benefits.
- 401(k) plan with up to 5% company match.
- Employee stock purchase plan at 15% discount.
- Accrued paid time off (including sick leave where applicable).
- Life insurance.
- Group disability insurance.
- Travel discounts.
- Adoption assistance.
- Paid parental leave.
- Health savings account (except for positions based out of or performed in Hawaii).
- Flexible spending accounts.
- Tuition assistance.
- Pre-tax commuter benefits.
- Other life and work wellness benefits.
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